from the Tech Soup Newsletter: Tracking Constituents in Small and Mid-Sized Organizations

http://www.techsoup.org/learningcenter/databases/page7129.cfm

Before you consider what actual database tool is right for you, it's important to think through what's important for your organization.

The attached pamphlet by www.idealware.org provides a brief overview of case management system to keep track of volunteers and/or clients.